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TruMatch by Daniel Alain Inc.

520 Newport Center Drive, Suite 300

Newport Beach, CA 92660

1.949.706.9880 (8:30 - 5:30pm PST)

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Copyright ©2019 Daniel Alain Inc. All rights reserved.

REFUND & RETURN POLICY

Returns & Exchanges

Our return policy lasts 30 days from the ship date with a restocking fee of 5%. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be returned in unused condition and in the original packaging.  

 

You are responsible for the return freight. 
 

It is highly recommended you insure the product for the FULL VALUE of the item(s) as you will be held responsible for the FULL AMOUNT of the item(s) if lost or stolen.

 

Exchanges (if applicable)

We understand sometimes color or lengths don’t work out and you may need to exchange our hair extensions.  If you need to exchange an item, it must be returned to us in an unused condition and in the original packaging. 

 

You are responsible for the return freight and it is highly recommended you insure the item(s) for the FULL VALUE of the item(s) as you will be held responsible for the FULL AMOUNT of the item(s) if lost or stolen.

The 5% restocking fee is waived on exchanges.

 

Please contact hair@trumatchhair.com so we can assist you with your exchange. Please send your item(s) you wish to exchange to: Daniel Alain Inc., 520 Newport Center Dr., Ste 300, Newport Beach, CA 92660.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and your credit will automatically be applied to your credit card within 3-5 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hair@trumatchhair.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, please mail to: 

Daniel Alain Inc., 

520 Newport Center Dr., Ste 300, 

Newport Beach, CA 92660.

You will be responsible for paying for your own shipping costs for returning your item. 

 

It is highly recommended you insure the product for the FULL VALUE of the item(s) as you will be held responsible for the FULL AMOUNT of the item(s) if lost or stolen.


Depending on where you live, the time it may take for your exchanged product to reach you may vary.