FREQUENTLY ASKED QUESTIONS
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Why are human hair extensions better?
TruMatch™ Hair Extensions only uses the most beautiful, hand-selected 100% human hair because it behaves much like the client’s own hair, offering a more natural look. Our hair extensions can be professionally colored and styled using heat tools, and are also suitable for most lifestyle activities including swimming.
Can the extension color be changed?
Because our extensions are 100% human, hand-selected from the most beautiful hair in the world, they can be treated in just the same way as natural hair—straightened, curled, permed, colored—the possibilities are endless.
Does the client need a full head of hair extensions?
No. Certified stylists can apply as few or as many extensions needed to achieve the client's desired look. Hair extensions can also just be applied to a specific area, such as at the sides or at the top for extra volume.
How long will the application process take?
Time spent on the application depends on the amount of hair being applied and the type of extensions being used; bonds or tape-ins. Certified stylists will be able to advise the client on estimated application time during the consultation.
How are TruMatch™ Hair Extensions removed?
TruMatch™ Hair Extensions must always be removed by a certified stylist. Stylists use a specially formulated TruMatch™ removal gel that gently breaks down the bond or softens the tape strip.
How are TruMatch™ Hair Extensions maintained?
Because all TruMatch™ Hair Extensions are made from the most beautiful, 100% hand-selected human hair in the world, it’s easy to keep hair looking fresh by following our aftercare routine. With TruMatch™, clients have the freedom to wash their hair less frequently; however, hair should always be dried after washing and should be brushed on a regular basis to keep the extensions from becoming damaged. Clients should always follow the aftercare routine, and should revisit the stylist for a free maintenance check approximately 3 to 4 weeks after the application.
Will hair extensions cause damage?
Our extensions are kind to the hair and won’t cause damage when applied by your Trumatch™ stylists and maintained following our aftercare routine.
How much do TruMatch™ Hair Extensions cost?
TruMatch™ Hair Extensions are made from the highest quality hair in the world and custom-tailored to each specific client’s needs. The cost of the extensions is determined by the length and number of bundles used, type of extension, color choices, and application time.
How long can TruMatch™ Hair Extensions be worn?
TruMatch™ can be reused up to 1 year if well maintained. They last around 4 to 6 weeks, and due to their superior quality, they can be re-applied.
What condition will the natural hair be in once the extensions are removed?
Once the extensions are removed, the hair needs to be washed and conditioned to clean away any residue from the removal gel and bonds. If the client has properly maintained their extensions, there will be no damage to their natural hair. Clients may also find that their natural hair growing more quickly than usual.